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Terms & Conditions

Last Updated: 14 February 2025 · Effective Date: 14 February 2025 · Tensora Pte. Ltd.

These Terms and Conditions govern your use of the website at tensorinlf.live and any service engagements with Tensora Pte. Ltd. ("Tensora", "we", "us"). By using this website or engaging Tensora for services, you agree to these terms. If you do not agree, please do not use the website or our services.

1. Definitions

"Service" means AI consulting services provided by Tensora including time series forecasting consultation, conversational AI design and build, and enterprise knowledge graph construction. "Client" means the organisation or individual engaging Tensora for a Service. "Agreement" means these Terms and any written engagement agreement between Tensora and a Client. "Deliverables" means models, code, documentation, and other outputs produced by Tensora as part of a Service engagement. "We/Us/Our" refers to Tensora Pte. Ltd.

2. Acceptance of Terms

By submitting an enquiry through our website, engaging in written or verbal scoping discussions, or signing an engagement agreement, you acknowledge that you have read, understood, and agree to these terms. You confirm that you are at least 18 years old and have the capacity to enter into a binding agreement on behalf of yourself or the organisation you represent.

3. Service Description

Tensora provides fixed-scope AI consulting engagements as described on our Solutions page. Each engagement is defined in a written scope document agreed by both parties before work commences. Services are available to organisations and professional users based in Singapore and internationally. Engagements are conducted in English.

4. User Responsibilities and Acceptable Use

In using our website, you agree not to: transmit any material that is unlawful, defamatory, or infringes third-party rights; attempt to gain unauthorised access to any part of the website or its infrastructure; use the website in a manner that could damage or impair its availability; or use automated tools to scrape or systematically collect content.

As a Client, you agree to: provide accurate and complete information relevant to the engagement scope; designate a point of contact with appropriate domain knowledge; make reasonable efforts to review and provide feedback on deliverables within agreed timelines; and maintain the confidentiality of materials shared during the engagement.

5. Intellectual Property

Upon full payment of engagement fees, Tensora assigns to the Client all intellectual property rights in the Deliverables produced for that engagement. This assignment is complete, exclusive, and includes the right to modify, distribute, and use the Deliverables commercially.

Tensora retains rights to its pre-existing methods, frameworks, and general know-how that are not specific to the Client's engagement. Nothing in an engagement agreement grants the Client rights to Tensora's general methodologies or internal tools.

The Client warrants that any data, documents, or materials provided to Tensora during an engagement do not infringe third-party intellectual property rights, and agrees to indemnify Tensora against any claims arising from such infringement.

6. Payment Terms

Engagement fees are as published on our Solutions page and confirmed in each engagement agreement. Payment terms are specified in the engagement agreement and typically involve a deposit prior to commencement and a balance payment upon delivery. Payments are to be made in Singapore Dollars (SGD) unless otherwise agreed. Invoices not settled within the agreed period may attract interest at a rate of 1.5% per month.

7. Service Delivery Terms

Engagement timelines are estimates based on normal working conditions and assume timely access to required data and client input. If the Client causes material delays through late provision of required materials or feedback, timelines will be adjusted accordingly. Scope changes after agreement are subject to separate discussion and may affect timeline and pricing. Tensora reserves the right to pause an engagement where outstanding invoices remain unpaid for more than thirty days.

8. Disclaimers

Deliverables are provided based on the data and information available at the time of the engagement. AI models and systems have inherent limitations which are documented as part of each engagement's deliverables. Tensora does not warrant that Deliverables will be fit for purposes beyond those defined in the engagement scope, that model outputs will be accurate under all conditions, or that systems will operate without interruption in all deployment environments. The website is provided on an "as is" basis. Tensora makes no warranty as to its availability or accuracy.

9. Limitation of Liability

To the maximum extent permitted by Singapore law, Tensora's total liability to a Client in connection with any engagement shall not exceed the total fees paid for that engagement. Tensora shall not be liable for any indirect, incidental, special, or consequential damages including loss of profits, loss of data, or business interruption, even if advised of the possibility of such damages. Nothing in these terms limits liability for fraud, wilful misconduct, or personal injury caused by negligence.

10. Confidentiality

Each party agrees to maintain the confidentiality of the other party's confidential information disclosed during an engagement, using the same standard of care applied to its own confidential information, but no less than reasonable care. Confidential information excludes material that is or becomes publicly known other than through breach of this obligation, or that is independently developed without reference to the disclosing party's information. Confidentiality obligations survive the end of an engagement for three years.

11. Termination

Either party may terminate an engagement by written notice if the other party materially breaches the engagement agreement and fails to remedy the breach within fifteen business days of receiving written notice of the breach. On termination, the Client shall pay for all work completed up to the date of termination. Clauses covering intellectual property, confidentiality, limitation of liability, and governing law survive termination.

12. Dispute Resolution

In the event of a dispute, both parties agree to attempt to resolve it through direct negotiation before initiating formal proceedings. If direct negotiation does not resolve the dispute within thirty days, the parties may agree to mediation through the Singapore Mediation Centre. These Terms and any engagement agreements are governed by the laws of Singapore, and any disputes that proceed to formal proceedings shall be subject to the exclusive jurisdiction of the Singapore courts.

13. General Provisions

These Terms constitute the entire agreement regarding use of the website. In the context of service engagements, the engagement agreement and these Terms together constitute the entire agreement. If any provision is found to be unenforceable, the remaining provisions continue in full force. Failure to enforce any provision does not constitute a waiver of that provision. These Terms may not be assigned without Tensora's written consent.

14. Changes to These Terms

We may update these Terms periodically. When material changes are made, we will update the "Last Updated" date above. Continued use of the website after any update constitutes acceptance of the revised Terms.

15. Contact

Legal enquiries should be directed to: