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Privacy Policy

Last Updated: 14 February 2025 • Tensora Pte. Ltd.

Tensora Pte. Ltd. ("Tensora", "we", "us") is committed to the responsible handling of personal data. This policy explains what data we collect, how we use it, with whom we share it, and what rights you have. It applies to personal data collected through our website at tensorinlf.live and through our service engagement processes.

Our practices are designed to comply with Singapore's Personal Data Protection Act 2012 (PDPA). If you have questions about this policy, please contact us at [email protected].

1. Data We Collect

We collect personal data that you provide directly, including your name, email address, telephone number, and any information you include in messages submitted through our contact form. When you engage us for a service, we may collect additional professional contact details as part of the engagement setup.

We also collect certain data automatically when you visit our website — including IP address, browser type, pages viewed, and referring URL — through standard web server logs and cookies. This data is used in aggregate for site improvement purposes. See our Cookie Policy for full details.

2. How We Use Personal Data

We use the data we collect to respond to your enquiries and questions; to communicate with you about service engagements and their progress; to send you information you have requested about our services; and to improve our website and understand how it is being used.

We do not use your personal data for automated decision-making or profiling. We do not use your data for marketing purposes unless you have specifically requested to receive communications from us.

Legal Basis for Processing

Our processing of personal data is based on the following grounds: your consent (for optional communications); the necessity of processing to respond to your service enquiry or manage an engagement; and our legitimate interest in operating and improving our website and services.

3. Data Retention

We retain contact enquiry data for up to twenty-four months from the date of last contact. Engagement-related data is retained for seven years for legal and audit purposes. Web analytics data is retained in aggregate form for up to twenty-four months. You may request earlier deletion of your personal data by contacting us at [email protected].

4. Data Sharing

We do not sell or rent your personal data to third parties. We may share limited data with service providers who assist us in operating our website and communications — including web hosting providers and email service infrastructure. These providers are contractually required to handle data only in ways consistent with this policy.

We may share data with relevant authorities where required by Singapore law or by a valid legal process. In all other circumstances, personal data is not shared outside Tensora without your explicit consent.

5. Data Protection Measures

Personal data is stored on servers located in Singapore or within jurisdictions with equivalent data protection standards. Access to personal data is restricted to personnel who require it to perform their role. Data in transit is encrypted using TLS. We review our data handling practices periodically and maintain an internal data protection log.

In the event of a data breach that poses a significant risk of harm, we will notify affected individuals and the Personal Data Protection Commission (PDPC) within three business days of discovery, as required under Singapore's PDPA mandatory breach notification obligations.

6. Cookies

Our website uses cookies for essential functionality and optional analytics purposes. You can manage your cookie preferences at any time through our Cookie Policy page. Essential cookies cannot be disabled as they are required for basic site function.

7. Your Rights

Under the PDPA, you have the right to access personal data we hold about you and to request corrections to inaccurate data. You may also withdraw consent to our processing of your personal data at any time, and request that we stop using or delete your data, subject to any legal retention obligations.

To exercise any of these rights, contact us at [email protected]. We will respond within ten business days. If you are not satisfied with our response, you may lodge a complaint with the Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg.

8. Third-Party Links

Our website may contain links to external websites. These are not operated by Tensora and we are not responsible for their privacy practices. We recommend reviewing the privacy policy of any external site before providing personal data.

9. Children's Privacy

Our services are directed at organisations and professional users. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data from a minor has been collected inadvertently, we will delete it promptly.

10. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or in applicable law. When material changes are made, we will update the "Last Updated" date at the top of this page. Continued use of our website following any update constitutes acceptance of the revised policy.

11. Contact

For data-related enquiries, access requests, or questions about this policy, please contact: